You may cancel a course booking at any time. However, after the 14-day cancellation period has expired, the standard refund and cancellation policy will apply. Please note, this is subject to booking one month before course date.
For courses running from August 2017 onwards (unless otherwise stated).
Refund and cancellation policy
This policy shall apply to MiDAS training.
As a customer, if you cancel the course booking within 14 calendar days of receiving your order confirmation without giving any reason, you are entitled to a full refund of the price paid. Please note, this is subject to booking one month before course date.
Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.
To cancel a Course Booking, you must inform us by one of the following means:
Write to the following postal address:
Wandle Valley Resource Centre, Church Road, Mitcham, Surrey, CR4 3BE
You may use the model cancellation form, although it is not obligatory. Once completed, submit it electronically to the email address above or post it to the postal address above marked for Refund and Cancellation. If you do not use the model cancellation form you must clearly state your intention to cancel the course. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.
If you requested to begin performance of the Contract during the cancellation period (i.e. if the course commences during the 14-day cancellation period) you shall pay us an amount proportion to what has been performed up until you have communicated to us your cancellation from this Contract, in comparison to full coverage of the Contract.
You will not have the right to cancel a Contract where the Services have been fully performed.
If you have any questions please contact us on the above number.